dreamersdreamland web store FAQ section

After our business day ends, you may obtain your tracking numbers by Logging Into the website, clicking on Account History. You will have your complete order history recorded under your account information. We also send you an email with the trucking number. Please note that you may receive more than one package for your order: Items in your order may be shipped from the different warehouses.

UPS, FedEx, DHL, USPS, and Freight. So pretty much any carrier.

Currently we ship to the United States only. We currently do not ship to PO Boxes, FPO or APO Addresses and we cannot ship outside of the Continental United States.

Regular ground shipments take from 1 to 10 days depending on your location and what delivery service was used.

We accept Visa, Mastercard, Discover, American Express through and with PayPal (www.paypal.com) and Google Checkout. Sorry, no personal checks or business checks are accepted.

We will attempt to answer your email within 24 hours, however incoming email from the weekend may require up to 72 hours to be answered.

Your account history will be provided allowing you to submit return information. Most returns are accepted within 30 days, some may differ and are indicated on the product page if different. Any opened movies, music cd's or things of this nature can only be exchanged all other's offer money back return. If you have any questions please email us at returns@dreamersdreamland.com

ALL items are shipped for FREE and include insurance!!!

In around 15 days from the time the supplier receives the return, may be 30 days total. Please allow 15 Business (M-F) Days to process your credit from the day the supplier receives products back into inventory.

Yes! We hold a Florida Annual Resale Certificate for Sales Tax with a certificate number of 52-8015021532-4 and effective as of 02/16/09. This means we can sell to anyone anywhere but only have to charge sales tax in Florida since that is where the business is located.

We currently do not ship to PO Boxes, FPO or APO Addresses and we cannot ship outside of the Continental United States! Update: Some of these items can be shipped to these destinations now and will be listed in the description of that product.

Only if it hasn't been paid for.

Sorry, we do not ship expedited.

Dreamers DreamLand will be the name to appear on your credit card statement.

Yes, just call our toll free number, 866-436-6606, and place your order and pay for the order over the phone and get your confirmation number then. You can also fax us your order to 702-441-7142 and credit card information and we will process it and send you the confirmation number. You may also email us at sales@dreamersdreamland.com with your order and payment information.

We are available Monday-Friday 9:00am to 4:00pm Eastern Time excluding holidays. You can contact us at 866-436-6606 or by sending an email to dreamersdreamland.net@dreamersdreamland.com.